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Ordering Information

* Special Note: Our standard delivery carrier changed from UPS ground to FedEx Home Delivery on Monday, June 2nd. Orders placed using standard shipment placed prior to this date should be tracked via UPS (track here). All orders moving forward should be tracked via FedEx.

Shipping Methods and Charges

Shipments within the Continental United States:

Shipping Method Shipping Costs Estimated Delivery *
FedEx Home Delivery $5.95 for one item
$2.95 each Additional		 Should arrive within 7 to 10 business days of order (Tue-Sat delivery) *
FedEx Two-Day Delivery
Amount of Order Each Item
Up to $50.00 $10.00
$50.01 - $75.00 $13.00
$75.01 - $150.00 $17.00
Over $150.00 $18.00
Should arrive within 2 to 4 business days of order(Mon-Fri delivery) *
FedEx Overnight Delivery
Amount of Order Each Item
Up to $50.00 $25.00
Over $50.00 $30.00
Should arrive within 1 to 3 business days of order (Mon-Fri delivery) *

* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.

Shipments to Alaska and Hawaii:

Shipping Method Shipping Costs Estimated Delivery *
FedEx Two-Day Delivery (only method available) $17.00 per item Should arrive within 2 to 4 business days of order (Mon-Fri delivery) * Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule

* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.

Shipping to United States' Military Post Offices:

Shipping Method Shipping Costs Estimated Delivery *
USPS Delivery (only method available) $5.95 for one item
$2.95 each Additional		 Should arrive within 10 to 20 business days of order * Important: Certain locations may require additional time in transit depending upon your delivery schedule

* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.

Orders are packed only on regular business days. Regular business days include Monday through Friday with the exception of the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day
  • Day after Christmas Day
  • New Year's Day
  • Day after New Year's Day

Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and overnight.

Shipping Restrictions

MERRELL.COM ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses. We are currently unable to ship to P.O. box addresses.

Methods of Payment

We currently accept the following credit cards: Visa, Mastercard, American Express, Discover. Unfortunately, at this time we cannot accept cash, CODs, checks, or money orders.

Order by Phone

Would you like to place an order, but rather not buy online? Please browse MERRELL.COM, choose your boots or shoes, and call our customer service department direct with your order. The same shipping methods and charges apply, and you can even track your order online. Just call 1-800-288-3124 Monday through Friday, between 8 a.m. and 4:30 p.m. Eastern Time.

Tracking Your Order

Once you place an order, we will send you an email with an order confirmation number. You can track the status of your order with this number on our website by going to “Track Your Order” on the homepage of MERRELL.COM.

Once your order has been shipped, we will send you another email with a tracking number. The link in your email will take you to the shipping company website to track your order. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.

Canceling or Changing Your Order

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it immediately goes into the fulfillment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 30 days of the time of purchase.

International Ordering

At this time, we only ship to the 50 United States. For information regarding our international partners, please call 1-800-288-3124.